Our industry leading software allows dealers to create tailored Service Plans for routine vehicle servicing, Repair Plans for planned maintenance items and Payment Plans for items requiring immediate attention all of which help increase customer loyalty and retention.
new car customers with a service plan return to repurchase a new vehicle vs 21% without a service plan
average months term
service plan customers return to the dealership for a service event vs 61% without a service plan
average plan value
Our Bundles feature brings choice to your customers through side by side comparisons of basic and fully loaded plans.
Plan Bundles might include guaranteed loan cars, free puncture repairs and bulb replacements, breakdown cover, excess, tyre and MOT insurances and extended warranties all within one monthly payment.
Take the work out of plan renewals and ensure that your customers continue to receive the convenience of small, monthly payments for their future service work by automatically renewing their policies.
Customers can self-serve by quoting and taking out service plans directly from your website using our online service plan quoting functionality.
of quotes are generated outside of business hours (Peak is 8pm)
of quotes are generated at the weekend
of visits to the self-serve plan page result in a quote
of online bookings click through to self-serve plans
of quotes created online convert to a plan sale with paperless direct debit enabled vs. 5% without
exsto Plans can be used to generate service plans which can be included against all your used car adverts on your website to give potential customers a clear indication of running costs and how a plan can help them budget for future running costs.
In addition to services added to a plan, customers can also choose to pay into a maintenance fund which can be used to pay for any items not covered by a plan such as work identified during a health check, bodywork or accessories.
Include warranty cover, roadside assistance and other additional services in your plans using our integration with major industry providers to allow your customers to purchase a lifestyle plan, all payable through one monthly direct debit.
Further improve customer loyalty and penetration by including dealer specific optional services such as MOT’s, air conditioning services or brake fluid changes.
Users can easily select the quantity of each to add to the plan or turn on our quick selector which automatically adds and schedules the optional service based on a number of pre-defined options.
Use our exstoPay module to transact fully paid plans from a customer's debit or credit card, take a deposit or a top-up payment if annual mileage or other circumstances change during the lifetime of a plan. Managing all transactions in the exstoPay portal makes reconciliation a breeze.
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Automatically notify and refund a customer should a plan cancel without the need to involve your accounts department or a 3rd party.
Have Plans create tailored quotes for those customers with a service visit or who have just purchased a new vehicle.
Create a fully customised quote in seconds starting with a simple VRM lookup.
If a customer changes their vehicle all customer details and any available funds can be automatically transferred from their current Service Plan to a new one.
Add additional services on top of OEM schemes to ensure the customers servicing needs are covered beyond the life of the new or used vehicle plan, helping increase customer retention.
Ensure each dealership is engaged with plan sales by monitoring daily, weekly and monthly sales performance using our Connect App.
Create extremely powerful, date driven, model specific campaigns which automatically adjust the included services and required payment profile.
Give users the facilities to extend, modify, cancel and reinstate Service Plans in real time and remove the need for 3rd party system administrators.
Authenticated users can modify your plans portal settings from Administration panel to ensure the portal is set up to work for your business.
You might want to reward your customers for their loyalty by applying fixed or age related discounts to scheduled and optional services.
A statement of account showing all credits and debits to the plan and current available funds can be emailed or posted to the customer on request.
Subscribe to a number of group-wide, data rich, powerful reports which can be delivered directly to your inbox, or cast an eye over the real-time dashboard pages to monitor performance.
View and restore earlier versions of quotes from the complete log of quote history which can be very useful if one person created the initial quote but another was to sell the plan.
The easy to use live, transaction list means there is no month end reconciliation allowing your accounts team to stay in control of all plan activity on a daily basis.
A customer may not want to purchase a monthly or fully paid plan but will still need to know when their future services are due. From exsto Plans users can create complete service schedules which can be printed or emailed to the customer.
Afford your customers the opportunity to spread the cost of any Red work concerns identified through Workshop over a set period, while having the repair fixed on the day.
Don’t let a customer leave your dealership with a potentially dangerous identified Red work concern because they cannot afford to pay for the repair.
Once the repair has been completed, payment can be requested and the money transferred into your bank account.
A customer may not want to purchase a monthly or fully paid plan but will still need to know when their future services are due. From exsto Plans users can create complete service schedules which can be printed or emailed to the customer.
If a customer has the opportunity to pay monthly for work identified today but not due for a number of months, they will return to your dealership to have this completed.
Several items can be added to one repair plan, each with a potentially different scheduled date, with the correct amount of money collected to cover the cost of each item as it becomes due.
Automatically remind customers as their last payment is taken, using our Proactive Follow Up module, that their repair is now due.
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